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Frequently Asked Questions

Years of experience have taught us much about moving. We hear similar queries regularly. We’ve prepared some detailed answers to the most common questions for you below.

A: As much notice as you can is obviously preferable.  We do not take a deposit at the time of booking, so you don’t have to worry about that side of it.

We operate on ‘first in, best dressed’, so if your move must occur on a particular day, we recommend 6 weeks notice.  If you have a window of a few days where your move could occur, usually 2 weeks notice is sufficient.  We understand life can be last-minute, though, so we will always try and fit in short-notice jobs if we possibly can.

A: Absolutely, and if you are in our local area we will endeavour to come give you a free quotation on-site to ensure nothing has been missed or misunderstood.

A: Probably not unless we find we have made a mistake in our quoting.

We feel we are already the best value removalist around, when balancing cost and quality.

If you find a cheaper quote, be sure to ask that removalist:

  • Are they fully insured for both business liability and Carrier Goods in Transit?
  • Are they a registered proprietary limited business?
  • Are they registered for GST?
  • Do they pay their employees at least award wages, including penalty rates for long days/weekends (well-paid employees do better jobs!)?
  • Do they blanket all furniture?
  • Do their trucks have tail lifters (easier on both the removalists and your furniture)?

We believe you will never find a competitor who can answer “yes” to all of the above and still match our prices.

A: No, we do not discount our prices for cash.  We are registered for GST and put all jobs through the accounting system so GST is charged on all of them.

The only surcharge is applied to credit/debit cards – this is a 2% surcharge which is what the bank charges us.

A: Yes!

We believe in the old adage “pay peanuts, get monkeys”.

We want the best, most careful employees, so we believe in compensating our workers properly.  So we pay them award wages for casual workers in the Road Transport and Distribution Award, and above-award super contributions.  This includes penalty rates for more than 8 hours work in a day and/or weekend work.  Also, for overnight trips we cover all their meals, which is above-award.

A: We do not recommend it, as the type of insurance cover that would benefit you – ‘marine cargo partial loss insurance’ – is often prohibitively expensive.  As in 3-4% of the declared value of your goods expensive, if not more.

Just to clarify, for some reason the class of insurance we are discussing is mainly called ‘marine cargo’, even if no ship is involved.  It is divided into either ‘total loss’ or ‘partial loss’.  The former would involve basically an accident with our truck, and the consequent destruction of everything or nearly everything it is carrying.  The latter would involve the truck arriving fine but selected things within the load having been damaged.  This damage could have had any cause as long as it happened in transit (including packing and unpacking).

The good news for you is that for a ‘total loss’, you are already insured when you choose Strathbogie Removals & Trucking.  We carry ‘Carrier Goods in Transit’ (CGIT) insurance for $150,000 with a $500 excess.  This would cover both a ‘total loss’ and partial losses only where it is our fault – i.e. we loaded a large flat screen TV right next to a Webber barbie with no blankets and the TV cracked.  As we are far too careful to allow something like this to happen, we don’t envision ever claiming on our CGIT insurance for a partial loss (and hopefully never for a ‘total loss’ either!).

This leaves you uninsured for a ‘partial loss’ that is not our fault.  This would primarily be breakage within boxes that you have packed, which we do not take responsibility for (as we have no control over the quality of your packing).  It would be caused mainly by vibration within the truck or the truck hitting a bad pothole, for instance.  As we said in the beginning, this type of insurance can be very expensive – 3-4% of the declared value – and, if online reports are to be believed, can be difficult to claim on as well.  So we do not recommend it unless you have something that, if it breaks, you really need cash to replace it.  Probably in the household goods space the only thing we could think of that would meet this criterion would be delicate and expensive machinery, such as a photocopier.

A: Yes!  We are fully insured with a) $20 million business liability insurance, b) ‘Carrier Goods in Transit’ (CGIT) insurance for $150,000 per load with a $500 excess, and c) comprehensive vehicle insurance on the trucks.  Many cheaper “cowboy” operators won’t have some or all of this insurance – always ask when getting quotes!

The CGIT insurance bears some explaining.  While it is in place to protect both us and you, it is more along the lines of ‘marine cargo total loss insurance’ (see “Should I purchase my own insurance?” below for an explanation of that) than standard household contents insurance, which are partial loss in nature)  In that CGIT is primarily there for a pretty serious incident, such as the truck rolling over in an accident and smashing most things that can be smashed.  In that case it would be indispensable, and that is why we carry it.  It is not really there for a thing here or there that has been damaged or broken in transit, as the $500 excess is a good-sized barrier to making it worthwhile – remember insurance companies pay fair value, NOT replacement value…and it would only be claimable for things that are OUR fault.  Things that you have packed in boxes are not our fault, nor is normal wear and tear on furniture, nor are items that we have advised you are probably too fragile to transport safely.

At the end of the day though, we load and blanket everything with extreme care (just look in the back of the truck as we are loading and you will see!), have never had to claim on the CGIT insurance, and have only 3 times had an item break that was our fault.  In those 3 cases out of hundreds of jobs, we compensated the customer out of our pocket.

A: If you need storage in and around Euroa, VIC, we use and recommend the Hay Street storage containers.  They are not affiliated with us but we like them because they: a) are containers rather than sheds (= fully dust- and moisture-proof all the way to the door), b) are great easy access for our trucks (some sheds compounds are extremely tight to manoeuvre in – one particular one in SA we spent about 45 minutes just making a turn in the compound!), and c) are very competitively priced.  Call Tony on 0412 599 566 to enquire as to price or to make a booking.  Again, we’re not affiliated with Tony but we just like the storage he offers (and we have seen many storage units!).

Realistically, if you just need a day or two for your things to rest between settlement dates, and we can possibly squeeze it in, we are happy for your goods to just stay in our truck free of charge.  But only if the truck in question is free for that time period.

A: You could do that, and many people do.  But if you want to keep your furniture and valuables safe, you will need to hire not only the truck, but also hire/buy a decent trolley (hint: cheap hardware-store imported ones often won’t do the job!), dollies, blankets, possibly lifting straps, and possibly ramps.  Don’t forget the truck hire people will require you to purchase their insurance and need you to return it filled with diesel.  Also don’t forget that car-licence rental trucks are usually 15m3, so if you have more than about a 2-bedroom place, you’re into multiple trip territory (fine if around the corner but a lot of extra rental time and $$$ if across the state!).  By the time you’ve done all that you will have probably spent nearly as much as we charge, and quite possibly more.  Add to that the fact that your mates working for a slab of beer don’t know all the tricks to avoid dinging walls and scuffing, scratching or breaking your furniture.  Our professional removalists, with many decades of experience between us, DO know how to get your precious things in and out with a minimum of fuss and no damage to house or furniture.

  1. A: First of all, relax; take a few deep breaths; possibly prepare a hot tea, coffee or cocoa. Moving is stressful for everybody but you can and will get through it.

Then, CALL US and we will offer you free, in-depth, unbiased advice.  We have everything you need – advice, materials, a moving checklist – to get back on track!  Possibly we may recommend another avenue rather than using us, but probably we can help you.

Realise that if you have left it to the last minute and nothing is ready, then you have only three choices:

  1. On the day, literally throw your precious things holus bolus into a hired truck or trailer. We would NEVER participate in this course of action, recommend it, or fail to give you a dire warning about the consequences; but it is a choice.
  2. Invest in some high-content caffeinated beverages of your choice and start working late night(s) to get it all done. Get friends, family, and those who owe you favours to chip in!  Need boxes, bubble wrap, tape, advice, words of support? – we can provide all of those to you!
  3. Pay us to do a full-service move and pack and prepare everything for you. Be warned – this is an expensive option and not something we recommend if you have time to avoid it.  By ‘expensive’ we mean probably a bare minimum of $1,000 over and above the moving costs and going up from there based on the amount of things you have.  And we are not expensive among professional removalists – most will charge comparable rates or even more.  We make virtually nothing (and sometimes exactly nothing) on the packing service we offer as it really does take a lot of labour to pack up a house full of nik naks properly (carefully wrapping all fragile pieces before boxing).

The above 3 choices really mirror the old project management chestnut of the ‘triangle’ of Quality, Time, or Cost.  When your back is against the wall, one of the legs of the ‘triangle’ will blow out; Choice 1 is allowing Quality to suffer, which we will never participate in; Choice 2 is having Time blow out, specifically the labour time of you and anyone ‘free’ you can rope in; Choice 3 is having Cost skyrocket, specifically the cost we or any competitor will charge you for a full-service move.

Choice 2 is what we’ll strongly recommend at the first instance, but if you really are in kangaroo-in-headlights mode and your fluster level is ‘going up to eleven’, then we will work with you to implement Choice 3 and get it all done!

A: ‘Full-service’ is just another way of saying that in addition to moving your items safely from point to point, we also pack your items for you.  Packing means wrapping anything remotely fragile with bubble wrap (that’s what we use; some competitors use butcher’s paper), placing in boxes (which we provide), and labelling the contents.  Be warned – this is an expensive option and not something we recommend if you have time to avoid it.  By ‘expensive’ we mean probably a bare minimum of $1,000 over and above the moving costs and going up from there based on the amount of things you have.  And we are not expensive among professional removalists – most will charge comparable rates or even more.  We make virtually nothing (and sometimes exactly nothing) on the packing service we offer as it really does take a lot of labour to pack up a house full of nik naks properly (carefully wrapping all fragile pieces before boxing).

A ‘standard’ move is just a move without the packing service.  All larger items such as furniture still do get wrapped in blankets for protection whilst in transit in the truck, but we expect that you will have put all the little fiddly bits into boxes or tubs or bags and packed them properly yourself.

A: Download our moving checklist!

Download Checklist

Everything you need to know and do is there, but just as a synopsis for the major points:

  • Make sure all things that are NOT coming with us, for whatever reason, are clearly labelled and/or set off to the side
  • Make sure all furniture is empty of contents and those contents are boxed or tubbed or bagged and labelled
  • Pack items in appropriate containers – don’t put fragile unwrapped items in bags, for instance. For things that are very fragile, pack them carefully and label the box or tub ‘FRAGILE’.  But don’t fall into the trap of labelling every single box and tub ‘FRAGILE’ – if everything is so labelled, we don’t know which to really look out for!
  • Electronics to be unplugged
  • Furniture that needs to be disassembled (such as beds), disassembled IF POSSIBLE. If not possible for whatever reason, don’t sweat it – we can and will happily disassemble for you; it just means a bit of extra time for us and therefore a bit of extra $$$ for you
  • Obstructions to our most direct path out to the truck, such as cars parked in the driveway, moved out of the way before we arrive

The above points, by the way, are for ‘standard’ moves…if you have opted for a ‘full-service’ move where we pack, basically the only thing you have to worry about is the first point – identify anything that is NOT coming – and walk away and we will take care of the rest…

A: As soon as you can.  That is a true answer, but not a terribly helpful one, as every person’s move is slightly different (except for the Borg on Star Trek – they are all the same).  Download our Moving House Checklist which will have some timeframes on it, and we would recommend doing this at least 3 months in advance if possible.

But the largest task you will have to do is packing boxes, and just as a baseline – we would recommend using the box-a-day plus 7 method.  And that is, try and set yourself the goal of packing at least one box a day as many days out as you expect there to be boxes, plus 7 days.  If you expect 40 boxes, start 47 days out, starting with the least important/urgent stuff to be packed.  The last 7 days, by the way, is for prepping your furniture and/or time overruns and/or way more boxes than you thought and/or going to chillax and watch a movie marathon because you’re already done with 7 days to spare!

A: Our charge is calculated by multiplying the quoted hourly rate by the total hours spent on your job including transit to and from Violet Town, VIC (where the trucks are domiciled), and reasonable breaks.

That is it – there are NO fuel surcharges nor any out-of-area charges, nor any other charges of ANY kind.  We believe in a simple and transparent pricing structure.  Things get just a bit more complicated for jobs involving an overnight stay (see the question on that for detail), but for jobs that can be finished in a day, it is just (hourly rate) X (time elapsed).

You may be wondering what ‘reasonable breaks’ are and why we are not covering them free of charge.  And the first part of the answer is that they are whatever is ‘reasonable’ given the stress of the job and the environment/temperature.  Probably 30 minutes per 8 hours for a cool, dry day with light things and probably up to 90 minutes per 8 hours for a 45 degree day with 100% humidity and lead-lined furniture.  The second part of the answer is that we believe strongly that our employees will not abuse the amount of breaks they’re taking (they are good people) and that they will do a better, faster, safer, more efficient job by taking breaks when they need them. So in short, we think you will get more value from 8 hours with proper breaks than from 8 hours ‘nose to the grindstone’ where ‘breaks’ are replaced with ‘breakage’ of either your things or our employees’ backs.

A: For jobs requiring an overnight stay (this is jobs greater than 12 hours where the truck cannot return to Violet Town, VIC for the night), there is a slight complication to calculating by hourly rate.  And that complication is that the crew will knock off for the night somewhere, relax, eat and sleep; so the elapsed time is not the same as the work time.

For these jobs, the expected work time – including transit from and to Violet Town VIC, loading, transit, and unloading – is calculated.  Say it is 18 hours, for example.  This is then calculated using the normal method of (hourly rate) X 18.  And then to that figure is added $200 per night away – $100 for a motel and $100 for meals for the crew for the trip.  An additional $200 will be added for each night away, and the distance between stops is calculated by 12 hours work time per day.  Note that there is no profit in this for our company – motels average about $100 a night for 2-3 guests, and the other $100 is given directly to the crew for their meals.

A: We will advise you on this, so the answer should usually be in our court rather than yours, but just to give you an idea:

The 20 cubic metre truck has a box measuring 4.5m long X 2.2m wide X 2.1m high.  This is usually sufficient for most 1-2 bedroom dwellings.

The 40 cubic metre truck has a box measuring 7.4m long X 2.4m wide X 2.3m high.  This is usually sufficient for most dwellings up to 4 bedrooms with an average density to the furnishings.

For 60 cubic metre jobs involving longer distances (where 2 trips with the 40m3 truck are impractical), our solution usually is to send both trucks with 1 driver each and an offsider serving both (for a total of 3 people loading/unloading).  We’ve found this to be the most efficient solution.

Note that for some local jobs involving tighter access, 2 trips with the 20m3 truck may be more cost-effective than 1 trip with the 40m3 truck.  We will advise you on this.

Just for comparison purposes, a DIY car-licence rental truck is usually 15m3, so if you’ve used that before, even our smaller truck will still handle your gear.

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Moving Checklist

Take advantage of our free movers checklist to make sure you don’t forget anything along your way.

Download Checklist

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However you prefer to get in touch with us is fine.  If you’d like a chat on the phone, call 0439 929 888 or (03) 5790 5226.  If you prefer to drop us an email then it is julie@strathbogie-removals.com.  Or, check us out on Facebook and message us at our page.  Or, if web forms are your thing, use the button below!  However you choose to ask us, we will try our best to answer all of your questions and give you good advice.  Plus if you live locally we are happy to come out and quote you on-site!

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